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DEERS / ID Card Center

Defense Enrollment Eligibility Reporting System (DEERS)
and
Real-time Automated Personnel Identification System (RAPIDS) Office

COVID-19 PROCEDURES

In response to COVID-19, ID centers are providing services to those that have time sensitive issues only. This is to include initial CAC/USID issuance, Lost/Stolen CAC/USID, Dependent enrollment, and Blocked CACs.

-The minimum age for initial USID card issuance has increased from 10 to 14 years.

*Effective April 16, 2020 – September 30, 2020*

-CACs that expire on or after April 16, 2020 are authorized for continued use to facilitate access to benefits through September 30, 2020, if the cardholder’s eligibility for benefits is unchanged.

*CACs Expiring within 30 days*

Certificates may be updated using ID Card Office Online to allow for continued use.

Step-by-step instructions will be available at https://www.cac.mil/Coronavirus

-USID cards which expire on or after January 1, 2020, are authorized for continued benefit use through September 30, 2020.

 

LOCATION

Building 1044 Room 102

MAILING ADDRESS

Box 63062
Kaneohe Bay, HI 96863-3062

TELEPHONE

(808) 257-3346

HOURS OF OPERATION

(Mon/Tue/Wed/Fri)
0700-1500
(Thu)
0700-1400

WALK-INS EVERYDAY

0700-0900 (FIRST 15 IN LINE ONLY)
1130-1230 (FIRST 10 IN LINE ONLY)

Please schedule your appointment at MCBH DEERS/ID Center Online Appointments.
Wait times for appointments is usually no more than one day.

The Defense Enrollment Eligibility Reporting System (DEERS)/Real-time Automated Personnel Identification System (RAPIDS) Office provides services for issuing, replacing, or updating Common Access Cards (CAC) for service members (active and reserve), retirees, civilian employees, and contractors; resetting CAC personal identification numbers (PIN); enrolling dependents into the DEERS; and issuing or replacing dependent ID Cards.

DEERS Enrollment / Requirements
Frequently Asked Questions
DEERS/RAPIDS Links

INTERACTIVE CUSTOMER EVALUATION (ICE)

Interactive Customer Evaluation (ICE) is a web-based tool for collecting feedback about the services provided by various organizations throughout the Department of Defense (DoD). It allows customers to submit on-line comment cards to rate the service providers that they have encountered at military bases and related facilities around the world. It allows service providers to collect customer satisfaction data in a standardized format, which is stored in the ICE database. It also provides customers with a convenient and efficient method to express their opinions to service providers and receive feedback. If you’ve recently visited the DEERS/RAPIDS Office, please rate our service by clicking on the following link: DEERS/RAPIDS ICE.