Defense Enrollment Eligibility Reporting System (DEERS)
Real-time Automated Personnel Identification System (RAPIDS) Office
Kaneohe Bay, HI 96863-3062
Walk-ins accepted from 0715 to 0900, appointments only from 0900 to 1500 – please
schedule your appointment at MCBH DEERS/ID Center Online Appointments.
Wait times for appointments is usually no more than one day.
The Defense Enrollment Eligibility Reporting System (DEERS)/Real-time Automated Personnel Identification System (RAPIDS) Office provides services for issuing, replacing, or updating Common Access Cards (CAC) for service members (active and reserve), retirees, civilian employees, and contractors; resetting CAC personal identification numbers (PIN); enrolling dependents into the DEERS; and issuing or replacing dependent ID Cards.
DEERS Enrollment / Requirements
Frequently Asked Questions
INTERACTIVE CUSTOMER EVALUATION (ICE)
Interactive Customer Evaluation (ICE) is a web-based tool for collecting feedback about the services provided by various organizations throughout the Department of Defense (DoD). It allows customers to submit on-line comment cards to rate the service providers that they have encountered at military bases and related facilities around the world. It allows service providers to collect customer satisfaction data in a standardized format, which is stored in the ICE database. It also provides customers with a convenient and efficient method to express their opinions to service providers and receive feedback. If you’ve recently visited the DEERS/RAPIDS Office, please rate our service by clicking on the following link: DEERS/RAPIDS ICE.