S-4 Installations & Logistics

ENERGY AWARENESS

What does Energy Awareness mean to you? How do you contribute to Marine Corps Base Hawaii through your roll in MCBH Energy-Utilities Branch?

"My role in the energy branch is to help move both renewable and backup diesel generation energy projects forward that reduce our utility cost, increase renewable power percentage, and deliver better base resilience. It is also to support the smooth operation of the electrical distribution system. The more that we can reduce base consumption and increase renewable generation, the better off we will be."

- M. Ray

"Energy awareness enables each of us to help ensure MCBH has the resources it needs to accomplish the mission. Saving energy and water provides resilience in times of need. It provides financial savings to support the mission. It helps the Corps remain versatile and operational."

- C. Looney

"What energy awareness means to me as the MCBH Energy NCO and working at the MCBH Energy Branch for Base Facilities is to help change the culture which create ethos with all Marines that being energy efficiency, saving energy, water, fuel, etc. This benefits the Marine Corps by reducing energy costs and allows the budget to go to Warfighting. Which is in my opinion the Marine Corps Mission.

Energy is a large part of our base operations. The less we spend on unnecessary energy and utilities, the more we have to spend on the mission. Reducing energy consumption is also critical for base resiliency in the event of a disaster where we may lose utilities. The more that each of us can identify wasteful energy use, such as inefficient water fixtures or leaks, lights that are on 24/7 for no reason, irrigation watering the concrete etc, the more that we can ensure mission accomplishment."

- LCpl Soberanisradill

Environmental News

• Seahorses in Nu-upia Ponds

• Inspiring Our Children: Mokapu Elementary Hosts Professional Development Day

• Marine Corps Base Hawaii Recognized for Environmental Excellence

• In Nature: Marine Corps Base Hawaii celebrates Earth Month

• Pulling Wedgies: Tagging Wedge-Tailed Shearwater Fledglings Ahead of Fallout Season

• MCBH and the Community Work Together to Combat Invasive Species

• Marine Corps Base Hawaii and PaePae O He'eia, Nu'upia Ponds Wildlife Management Area Co-stewardship Event Signing

• Make Every Person, Place or Condition Better Than You Found It, Always: June Cleghorn

• MCBH partnering with DLNR and others to support $8.7 Million REPI Challenge project to target invasive species in waters surrounding the Mokapu Peninsula

The Environmental Compliance and Protection Division carries out the functions of compliance, pollution prevention, conservation, installation restoration, and training, education, and outreach at MCBH such that we contribute to the combat readiness of our Marines, and protect human health and the environment.

Catch and Release Fishing Restriction MCBH Fuel Pier and Marina Area
Marine Corps Base Hawaii, Oahu, Hawaii

Health Advisory Fact Sheet
 

The Facilities Department is responsible for real property assets at MCBH.  The department provides planning, programming, design, execution, and professional engineering oversight for construction, utilities management, space management, maintenance, and repairs of facilities.  The department also manages the unaccompanied personnel housing section, operates the Base motor transport fleet, provides environmental compliance and protection services, provides field survey services, and maintains the Base's record drawings and facility history files.

Environmental

The Environmental Compliance and Protection Division carries out the functions of compliance, pollution prevention, conservation, installation restoration, and training, education, and outreach at MCBH such that we contribute to the combat readiness of our Marines, and protect human health and the environment.

Camp Smith

The mission of MCBH Camp H. M. Smith, as part of Marine Corps Base Hawaii, is to maintain facilities and provide services that support readiness and global projection of operating forces, and to promote the well-being, morale and safety of military personnel, their families, and the civilian workforce.

Maintenance

The Facilities Maintenance Division generates, plans, and accomplishes maintenance of facilities in accordance with existing directives.

Motor Transport

"THE WORLD REVOLVES AROUND TRANSPORTATION."  The division aptly called Motor Transport (LFT) provides Garrison Mobile Equipment (GME), such as sedans, trucks, buses, tractors, trailers, mowers, forklifts and other types of equipment to Base and Tenant Activities. On occasion the support is extended to other Federal, State, County and Community activities. Besides providing personnel/GME in support of the Facilities Department's Maintenance Divisions, LFT also provides Guard Mail, Liberty Bus and Tripler Medical shuttles; collection of Industrial Refuse and operates/maintains the only Federally owned Sanitary Landfill in the State of Hawaii.

Unaccompanied Personnel Housing

The Unaccompanied Personnel Housing (UPH) Division (formerly Bachelor Housing) operates permanent housing aboard Marine Corps Base Hawaii servicing those personnel permanently assigned to MCBH.

Fiscal

Develop and execute the Facilities Department budget.  Provide fiscal accounting services for the major divisions consisting of Utilities, General Engineering Support, Motor Transportation, Recurring Maintenance and Repair, Minor Construction, HQMC funded Maintenance and Repair and HQMC funded Construction.  Provide statistical and historical data to division managers to enable efficient and effective proactive resource management.  

Public Works

To provide Marine Corps Base Hawaii and tenant commands engineering, planning, and utility management expertise and services.

Marine Corps Base Hawaii (MCBH) is the Base of Choice for the 21st century.  It integrates people, technology and system into a World Class Team that supports military readiness, community relations, resource management and leads the Department of Defense in quality, cost control, and customer satisfaction.

Goals

1. To provide comprehensive planning services and project documentation to include MILCON project documentation, R2/M2 project documentation, R1 project management, space planning, Base Master planning, and real estate coordination.

2. To provide comprehensive engineering and in-house design services to include project design, project plans and specification reviews, project coordination and execution, and study management.

3. To provide utility management and energy conservation and awareness to include ESPC contract coordination, utility rate setting, budgeting and tracking, and promoting base-wide energy and resource conservation and awareness.

Annual Water Quality Report for MCBH

The drinking water at MCBH is the best in the world.  This report describes where MCBH's water comes from, what was detected in the water in the past year, and how those results compare to standards for safe drinking water.  Click the link below to access the report:
 
Printable Version (PDF format)

WHO DO I CONTACT ABOUT ISSUES AFTER I MOVE-IN?

•    Resident Services Office (RSO):

-    Waikulu Community Center:   808-470-5400, Option 2
If you live at:  Waikulu, Hawaii Loa, Pa Honua, Heleloa, Kapoho
-    Mololani Community Center:  808-470-5400, Option 2
If you live at:  Mololani, Hana Like, Kaluapuni, Ulupau, Nani Ulupau
-    Manana Community Center:  808-470-5400, Option 2 or contact the Waikulu RSO

If you have completed the first 2 steps in the 3-Step Program, you should contact 
the Family Housing Office for additional assistance.
-    Family Housing Office:  808-257-2676

When should I contact my RSO/maintenance?

-    Issues with your home, neighborhood, neighbors, appliances, pests, lawn and common areas
-    Questions about charges, energy conservation, and Community Center availability
-    Requests for assistance due to a lock-out
-    A/C and water filters are available at the Self Help Warehouse.  Self-Help provides limited types or light bulbs.  The two prong light bulbs in a regular light fixture is your responsibility to purchase and replace.  You are also responsible for replacing batteries in your smoke detector.  Do not pull smoke detectors from the ceiling as they are hard wired to the home. 

How do I submit a work order?  

-    Call the Maintenance Department:  
1.    Maintenance Department Telephone Number 808-470-5400, Option 3.  
2.    Download the new Rent Café Mobile App.  You will need your resident ID number which you can get from your RSO.  Just log-in and create a profile to submit a work request and track all your open work orders that were submitted on the App.

When do I rate a bigger home or a different neighborhood?

-    Change in rank:  If you have an official change in rank or paperwork stating you are selected/frocked to a higher rank for the next higher grade category (i.e., Junior Enlisted to Senior Non Commissioned Officer) you can make an appointment with FHO.  In this case, your application will be a Priority 3 and appointments are scheduled on Friday’s.  Please provide proof of promotion and updated BIR/Command Sponsorship Letter to your appointment.   

-    Change in family size:  If there is an increase in your family size and your bedroom requirement changes, please update your family status with IPAC before scheduling an appointment with FHO.  To re-apply, your application will be a Priority 3 and appointments are scheduled on Friday’s.  You must provide Birth Certificate or Court documents for a new dependent, updated BIR, and Dependency Verification Letter to your appointment.

What if I just want to move?

The first step in requesting to relocate to another home is to contact your RSO so they can work with you to resolve any issues you may have with your current home and/or to assist with the relocation process, if approved (you do not have outstanding/delinquent charges or have a problem with the condition of your home and/or inspections).  You will also be responsible for all costs associated with the move. 

Guest Process Chart

Maintenance Process Chart

I will be PCS’ing.  What do I need to do to vacate my home? 

You must update your COLA status with IPAC if/when your dependent(s) leave the island.  If you fail to update IPAC you may be responsible to reimburse any COLA overpayments.

Submit your Notice to Vacate with your RSO.  You must provide at least a 28 day notice otherwise you may incur fees.  If you are PCS’ing off island, you will need your DD Form 1299 from the Distribution Management Office (DMO) with your HHG pack out date.  The RSO will also arrange for temporary loaner furniture to be delivered.  A Pre-Inspection will be scheduled to assess what you need to do to prepare vacate.  A Final Inspection will also be scheduled to determine any final charges.  If you fail to make your payment/pay your bill, you may not be checked out of your home.

RSO is responsible for completing and signing your Check-Out Sheet and to ensure any charges are paid or a payment plan has been arranged.  

Can I have pets in PPV housing?

YES.  Ohana/Hunt’s homes are pet friendly.  Unfortunately, there are some DOD Restricted Breeds that are not allowed on Base.  You are allowed two cats or dogs or a combination for a total of two animals.  

How do I start the process to bring my animals to Hawaii?

The first step is to get approval from the State of Hawaii at https://hdoa.hawaii.gov/ai/aqs/aqs-info/.

There are many steps to this process.  A blood test is required and a 30-day quarantine period is enforced.  However, the quarantine period can be completed prior to arriving in Hawaii.  If the quarantine period has been completed, an additional period is not required.  If you arrive with your pet prior to completing the required quarantine period, your pet will be quarantine until the required period has been completed.  

Once you have brought your dog/cat to the island, you must to register them with the State and Base.  You can register them with their medical records at the Humane Society in Honolulu or at any Satellite City Hall.  If you are picking up your animal at the airport, registration at the Humane Society in Honolulu will cost much less and the wait time is much shorter. 

Once you have your cat/dog registered with the State, call the Base Game Warden to schedule an appointment with them to register your pet on Base.  All dogs must be taken with you to your appointment.  When both registrations are complete, visit your RSO with the registration papers.  

SERVICE ANIMALS:  For complete details and definitions of the American Disability Act (ADA), visit https://www.ada.gov/.

•    What is a service animal?

A service animal is defined under the ADA as any breed of dog that has been individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the person’s disability.  The dog must be trained to take a specific action to assist the person with a disability.  For example, a person with diabetes may have a dog that is trained to alert when the owner blood sugar is too high or low.  A person can have two service animals that perform two specific tasks.  For example, one dog that detects diabetes and the other that detects seizures.

Are emotional support, therapy, comfort and/or companion animals considered service animals under the ADA?

NO.  These terms are used to describe animals that provide comfort just by being with a person. Because they have NOT been trained to perform a specific job or task, they do not qualify as service animals under the ADA.  However, some state and local governments have laws that allow pet owners to have emotional support animals at public places.  Please check with the state and local government agencies for more information. 

What if I have an anxiety attack and my dog calms me?  Does this qualify as a service animal?

The ADA makes a distinction between psychiatric service animals and emotional support animals.  If that dog has been trained to sense an anxiety attack is about to happen and take a specific action to help avoid these attacks or lessen the impact, then then it would qualify as a service animal.  If you just feel better by hugging/being in the dogs presence when you feeling anxious, it will not qualify as a service animal.  

When is a service animal excluded?

The ADA does not require covered entities to modify policies, practices, or procedures if it would “fundamentally alter” the nature of the goods, services, programs, or activities provided to the public.   Nor does it overrule legitimate safety requirements.  If admitting the service animal would fundamentally alter the nature of the service or program, service animals may be prohibitive.  For example, service animals may be banned from an area of a dormitory of a boarding school due to allergies.  A zoo may ban service animals from certain areas due to the animals on display being prey or predator of dogs.  In addition, if a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, the animal may be excluded.  The ADA requires that service animals be under the control of the handler at all times.  A service animal must be harnessed, leashed, or tethered while in public places unless the person’s disability prevents use of these devices.  In this case, the person must use voice, signal, or other effective means to maintain control of the animal.  For example, a person who uses a wheelchair may use a long retractable leash to allow their service animal to pick up or retrieve items.  The dog may not wander away from the owner and must maintain control of the dog at all times.  Under control also means that a service animal should not be allowed to bark repeatedly in a lecture hall, theater, library, or other quite places.  However, if a dog barks just once, or barks because someone has provoked it, this does not mean the dog is out of control.

Are federal agencies, such as the U.S. Department of Veterans Affairs required to comply with ADA?

NO.  Section 504 of the Rehabilitation Act of 1973 is the Federal law that protects the rights of people with disabilities to participate in Federal programs and services.  For information or to file a complaint, contact the agency’s equal opportunity office.

THERE ARE INDIVIDULAS AND ORGANIZATIONS THAT SELL SERVICE ANIMAL CERTIFICATION OR REGISTRATION DOCUMENTS ON LINE.  THESE DOCUMENTS DO NOT CONVEY ANY RIGHTS UNDER THE ADA AND THE DEPARTMENT OF JUSTICE DOES NOT RECOGNIZE THEM AS PROOF THAT THE DOG IS A SERVICE ANIMAL

Floor Plans Here

There is a 3-Step Resolution Process that you can use to submit a comment or concern.   You can refer to the linked flyer, How Can We Help?

1.    The first step is to call Maintenance/RSO to notify them of a problem/issue so they can repair or resolve the issue.  In case you have to call Maintenance again, notify your RSO to make them aware of the recurring problem.  An abundance of water leak/waste is considered an emergency.  Please be aware that there are issues that come with living in a tropical climate such as bugs.  If you have frequent live activity, call your RSO immediately for an inspection.  If you see bugs that are dead or in the process of dying that means the bug spray is working.  Terminex can only spray so often due to the chemicals that are used.  They will come out and spray if necessary, please be aware they cannot come out every week and spray if one or two live bugs are seen.  Unfortunately, no home is going to be bug free 100% of the time.  You can also help by buying a barrier style bug spray from your local commissary as an extra layer of defense.

2.    If your work order is incomplete or is not completed to your satisfaction, please contact to your RSO Manager.  If several attempts to contact them are unsuccessful, you can reach out to Mr. Leslie Smith, Ohana/Hunt Community Director.  

3.    If your issue is still unresolved, please contact to your command and then the Family Housing Office.  Please provide us with the contact info of your command so we can work together to resolve the issue with Ohana/Hunt.

Resident Resolution Process

To initiate the resident issue resolution process in Navy housing, follow the link below to submit a form at Ohana Navy Communities.

https://www.ohananavycommunities.com/contact-us/resident-issue-resolution-process

Off-Base Counseling Service:

For service members that will be leasing an off-base home in the local Oahu community, the Family Housing Office provides limited off-base counseling service to make available relevant information prior to house hunting or signing your off-base lease.  Topics such as Hawaii Landlord-Tenant Codes, Service Member Civil Relief Act (SCRA), getting acquainted with the local communities, schools, and other information will be discussed. 

Please contact the Family Housing front desk at 496-2676 to schedule an appointment with our off-base counselor.

Schofield Barracks Housing Service Office (HSO):

US Army Garrison Hawaii (USAG-Hawaii) is the Department of Defense executive agent for off-base housing on Oahu, and is located at Building 950, 215 Duck Road, Schofield Barracks, Wahiawa, HI. This office is responsible for providing assistance to Marines, Army, Navy, and Air Force families in locating suitable off-base housing in the local community for lease/rent.  USAG-Hawaii HSO can be reached at (808) 655-3073 to 655-3080.

Link to Utility Deposit Waiver Form

Maintain and provide explosive material for training and combat, for both tenant and visiting units, to ensure combat readiness.

COM: (808) 257-2996/2942
DSN: 457-2996/2942
FAX: (808) 257-5879

Afterhours:
(808) 216-0116 ASRS
(808) 216-5182 Mag Crew

Address:
6100 Daly Road

Marine Corps Base Hawaii
Supply Department (LS)
P. O. Box 63063
Kaneohe Bay, Hawaii 96863-3063

(Located in building 209)
Commercial: (808) 257-2775
DSN: 457-2775
Operation Hours: Monday -- Friday / 0730 (7:30am) -- 1600 (4:00pm)

Mess Deck and Chow Requests 

Mess Deck Requests
Special Meal Requests

Please Submit these requests via email to:
MGySgt Morris Mayfield III: morris.mayfield@usmc.mil  

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Civilian Messing Requests

Please Submit this request via email to:
Mr. Lance Lee at: lance.lee@usmc.mil.

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YOUR OPINION MATTERS! PLEASE FILE AN ICE SURVEY AT:
 http://ice.disa.mil/index.cfm?fa=card&service_provider_id=105723&site_id=340&service_category_id=16

Hours of Operation

Anderson Hall
Main Line
Breakfast 0530-0730
Lunch 1030-1300
Dinner 1600-1800
Breakfast Brunch 0800-1100
Dinner Brunch 1500-1700

Anderson Hall
Fast Food Line
Breakfast 0600-0830
Lunch 1100-1300
Dinner 1600-1800
Breakfast Brunch not available
Dinner Brunch not available

Satellite Facility
Breakfast 0600-0800
Lunch 1100-1300
Dinner not available
Breakfast Brunch not available
Dinner Brunch not available

Points of Contact

Installation Food Service: 808-496-1312
Food Service Officer: 808-496-1311
Food Technician: 808-496-3509
Operations Chief: 808-496-1312

The mission of the Fuel Services Division is to receive, store and provide quality assurance oversight over an array of petroleum products for issue to a wide range of base and tenant units.

TELEPHONE
Fuel Director
COM:  (808) 257-3187
DSN:  457-3187

Fuel Chief
COM: (808) 257-2234
DSN:  457-2234

Fuel Dispatcher
COM: (808) 257-2707
DSN: 457-2707

Mission

Provides a wide range of supplies and logistics support services to the military operating forces and supporting units of Marine Corps Base Hawaii. Prepare to increase scope and depth of those logistics support services as the range of Marine Corps Base Hawaii tenants and concomitant operational tempo grows. 
 
 

Provide Garrison Property (non-deployable equipment) support to base and tenant activities including Camp H.M. Smith and Puuloa Range.

TELEPHONE
Property Officer
COM: (808) 257-2236
DSN:  457-2236

Property Chief
COM:  (808) 257-6725
DSN: 457-6725

FAX:  (808) 257-5561

Mission

Provide customer convenience through the requisition of fast moving consumable industrial and office supplies.
 

TELEPHONE

Customer Service (808)649-5680
Manager (808) 342-7540

LOCATION

Building 209
 

HOURS OF OPERATION

7:00 a.m. to 3:00 p.m.
Monday through Friday

Downloads

ServMart Handbook (PDF)
ServMart Waiver (PDF)
Access Card Application (PDF) 

DMO Front Desk:
(808) 496-3566
 
Personal Property Section:
(808) 496-6714
(808) 496-6715
(808) 496-4321
(808) 496-2775
(808) 496-3566
KBAZ.MCBH.DMO.PPSO.SMB@USMC.mil

Personal Property SNCOIC:
(808) 496-6717
 
Passenger Travel Section:
(808) 496-6721
(808) 496-2917
(808) 496-0093
(808) 496-3975
MCBH.IEL.DMO.SMB@USMC.mil

Official Passport Section:
(808) 496-6715 or (808) 496-4321

Passenger Travel SNCOIC:
(808) 496-6717
 
DMO Officer In-Charge:
(808) 496-1587
 
DMO Chief:
(808) 496-5868
 
Camp Smith DMO:
(808) 477-8799
(808) 477-8840
(808) 477-8747

DMO Freight Shipping Office:
 (808) 496-2939
KBAZ.MCBH.DMO.Shipping.SMB@USMC.mil

DMO Freight Receiving Office:
(808) 496-3220
MCBH.DMO.Recieiving.SMB@USMC.mil

SATO
Kaneohe Bay
(855)-729-8690
Camp Smith
(855) 729-8689

DMO After Hours Duty Phone:
(808) 216-7133

Introduction

The Freight section is designed to provide transportation instructions and support for the shipping and receiving of all cargo aboard Marine Corps Base Hawaii. The Freight section is divided between shipping, receiving and Preservation, Packaging, Packing and Marking (PPP&M) in which they provide general and specialize services to the installation.

Location

Distribution Management Office, Kaneohe MCBH
Building 209, 2^nd and C Street

Hours

Freight Shipping: 0730-1600 Monday - Friday
                            Closed Federal Holidays

Freight Receiving: 0730-1500 Monday - Friday
                            Closed Federal Holidays

General cargo

For General cargo units will provide the shipping form DD 1149 which may be generated via the TrackerLite website.

A current Fiscal Year (FY) Transportation Account Code (TAC) Authorization letter will always be required unless DMO has a copy on file.

Units are also encouraged to provide the DD form 1348-1 however, it is not required.

Hazardous Shipments

Lithium-ion batteries-Laptops, radios, tablets, etc.

When dealing with hazardous cargo, our hazmat certifiers will meticulously check and authenticate all vital data. Forms and documents needed to proceed with shipping of lithium batteries will include:

• Safety Data Sheet (SDS)

• DD form 1149

• DD form 1348-1

• A printout from WEBFLIS stating the hazmat classification code.

• Hazmat certifiers certification

• Hazmat certifier appointment letter

• TAC Authorization form (Current FY)

Note: This only applies to lithium batteries weighing less than 5kg and WATT hours less than 100. For other hazardous shipments please contact the freight shipping office at (808) 496-2939.

Classified material

including aa&e

To ship classified material, you must complete the necessary forms and provide the required documentation:

• DD form 1149

• DD form 1348-1

• WEBFLIS printout with the Controlled Inventory Item Code

• TAC Authorization Form (Current FY)

Note: The freight shipping office does not have the capability to store classified material or weapons. Therefore, it is directed to contact DMO in advance before bringing any controlled items to the warehouse.

Preservation, Packaging, Packing and Marking

All Marine Corps freight will be packaged in accordance with Military Packaging guidelines. The materials and methods prescribed in federal and military specifications, standards, drawings, or other authorized documents are designed to provide the level of protection to prevent damage or deterioration during shipment, handling, and storage of material. The following forms will be required for box and crate requests:

• Verified / Stamped copy of DD form 1149.

• P3&M request form

Freight Receiving Operations

The Receiving section will accept and receipt for all MILSTRIP and non-MILSTRIP shipments and prepare cargo for onward movement to ultimate consignee. We strive to ensure delivery within 24-48 hours of receiving your cargo. In the event of an urgent shipment requiring pickup or delivery outside our standard timeframe, kindly contact us at (808) 297-3219. Please note a government vehicle is required to pick up cargo from the DMO warehouse.

Phone Numbers

MCBH.DMO.Receiving.SMB@USMC.mil
KBAZ.MCBH.DMO.Shipping.SMB@USMC.mil

ICe comments

Interactive Customer Evaluation

MIssion

The Marine Corps Base Hawaii Personal Property Office (PPO) is committed to providing instructions on related services to all DoD uniformed service members and civilian employees within a specific geographic area of responsibility. These areas of responsibility can be found in the Personal Property Consignment Instruction Guide (PPCIG) published by SDDC and located within DPS.\

Location

Distribution Management Office, Kaneohe MCBH
Building 209, 2^nd and C Street

Personal Property Shipments

*Due to the high volume of PCS season the contracted moving companies are currently booked until four weeks out. This means that all desired pick up dates will need to be at least four weeks from the date it is submitted in DPS to the DMO office. Please note the pickup date cannot land on a weekend or Holiday.  

DOD servicemembers and government civilian travelers will initiate the shipment of personal property through a PCS (Permanent Change of Station), retirement, early return of dependents (ERD), BLUEBARK, or separation travel order/authorization. The Personal Property Processing Office (PPPO) will verify the type of shipment authorized to be utilized based on the orders.

The types of shipments are as follows:

• Household Good (HHG)
• Unaccompanied Baggage (UB)
• Non-Temporary Storage (NTS)
• Personally Procured Move (PPM)

DoD service members and civilians must use the DPS website to start their move with proper orders. Customers are responsible for creating their own DPS accounts, as DMO PPPO does not handle account creation; this responsibility lies with the customer.

Defense Personal Property System

FY26 Peak Movement Season guidance

In order to minimize complications with your upcoming Household goods move, please review and adhere to the below:

Lead Time:

Currently, the lead time is 2 weeks from when the shipment is submitted by the counselor at the DMO to the Joint Personal Property Shipping Office for booking.  The lead time can reach up to 7 or 8 weeks during peak season. This is due to the capacity of the movers on the island. Please keep this in mind and schedule your household goods shipment as soon as possible and remain flexible on pack and pickup dates, as our local agents typically experience increased blackout dates during summer PCS season months (May through September).

DPS / Counseling:

Be advised, your shipment is processed using the rank listed on your orders. If your orders state CPL/E-4 but you’ve since been promoted and you submit your shipment as an E-5, the shipment will need to be cancelled and you will need to resubmit. Your entitlements to move your personal property at government expense are tied to your orders, therefore if your orders state you are an E-4, you rate the entitlements of an E-4, even if you’ve since been promoted.  Additionally, when generating your application in DPS, please make sure pickup addresses are complete, with street address and unit numbers if there is one. If you reside in the barracks, please include a street address in addition to the building and the room number.

Motorcycles:

Motorcycles and/or mopeds need to have a CURRENT registration and proof of ownership. This is a Hawaii state law. If you cannot provide the documents to the local agent/TSP, there is a possibility that the moving company will refuse to pack/ship the motorcycle or moped.

Firearms:

Firearms need to have a CURRENT HAWAII registration. This is a Hawaii state law. If member cannot provide the documents to the local agent/TSP, there is a possibility that the moving company will refuse to pack/ship the firearm.

Please refer any questions to the email address: KBAZ.MCBH.DMO.PPSO.SMB@usmc.mil

Household Goods Shipment (HHG)

HHG shipments, are done by a government-furnished moving company, involve packing and transporting all belongings to the authorized location. The allowed weight depends on rank, with or without dependents.

Unaccompanied Baggage Shipment (UB)

UB shipments, a fraction of your total weight allowance, are meant to arrive before the main belongings. They include smaller items like personal clothing, essential kitchenware, and collapsible items for dependent care. Appliances and furniture are not allowed in UB shipments, with a maximum weight limit of 2,000 lbs.

Non-Temporary Storage (NTS)

NTS shipment is the long-term storage of your belongings that are not shipped to your new duty station. The storage location will be located on the coast near the origin or pickup location where the items may remain for the duration of your upcoming tour.

Personally Procured Move (PPM)

PPM is a self-move where you pack/unpack and transport your belongings to the new location. Expenses are covered by the member with reimbursement later. If needed pay advancement must be requested and approved through DPS.

Personally Owned Vehicle (POV)

Members are allowed the shipment/storage of one POV at the government's expense, in accordance with the PCS/Retirement/Separation travel order/authorization.

PCS My POV Website

Unit Deployment Storage Program (UDP)

The UDP is for members authorized to store personal effects and/or a POV during deployments It is applicable to members not receiving BAH during deployment. For those receiving BAH, UDP may be authorized if they forfeit their BAH entitlement.

MCO 4400.201 Vol 13

-This also applies to personnel going TAD for more than 30 but less than 90 days, please come in person or call the numbers below for further details.

Points of Contact

For all Personal Property requests please call or email the Distribution Management Office.

Frequently used numbers are as follows:

KBAZ.MCBH.DMO.PPSO.SMB@usmc.mil

Mission

The Marine Corps Base Hawaii Passenger Travel Office (PTO) is committed to providing guidance and instruction regarding related services and entitlements for the official travel of Marines and civilian employees within a specific geographic area of responsibility. The objective of this section is to provide the correct Line of Accounting/ Standard Document Number (LOA/SDN) to the Transportation Management Company (TMC) (SATO) associated with Passenger Travel.

The mission of the Passenger Travel Office is to establish specific procedures for the administration and management of the Distribution Management Offices for Marine Corps Base Hawaii. We also are committed to providing instruction relative to entitlement for the transportation of Marine Corps personnel and dependents at government expense.

This includes Permanent Change of Station, Separation, Retirement, Temporary Addition Duty and Unit Movements regarding bus transportation and flights.

Port Call Request (PCR)

A PCR is an informative document that is utilized when booking a flight for Marines, Dependents and DoD civilians who are coexistent with the Marines that are preparing to PCS, Separate or Retire.

• The PCR contains all necessary information from the service member (i.e., Name, Phone number, DOB, Gender, EDIPI, Email, and Dependent info., flight date, etc.)
• The type of travel must be clearly annotated along with any specific remarks.

*PETS MUST BE ANNOTATED on PCR*

• All service members must utilize GTCC when traveling on PCS orders.

(MARADMIN 001/16)

Pet Travel

Service members that are traveling with pets (dog/cat) must have the following annotated on the PCR; Breed, kennel size (L x W x H), and weight of pet in the kennel. Once the service member receives a flight itinerary, they are responsible for contacting the assigned airline and ensuring that their pet can be accommodated.

*As of January 01, 2024, reimbursement for pet travel is now authorized for pet transportation fees.

(MARADMIN 378/23)

LEave in conjuction WITH orders (licwo)

Service member requesting to take leave in conjunction with their official orders are required to execute a LICWO.

• Service member will come to DMO 10 business days prior to their flight to sign a LICWO Form. (30 business days prior if pet is annotated)
• After signing the early ticketing/LICWO  SOU, the member must contact SATO to exchange their ticket to their alternate location.
• Members are subject to excess cost on their personal credit cards depending on the leisure rate to their requested location.
• EX: The government rate for a member to PCS to Camp Pendleton from MCBH is $206.50. The service member is requesting to travel to Atlanta Georgia for leave which has a leisure rate of $406.50. The service member is responsible to pay $200.00 out of pocket to cover the remainder of their travel.

An alternate LICWO option; “Travelers are now authorized to self-procure leisure airline tickets through the Travel Management Company (TMC) using any U.S. flag carrier and are responsible for all up-front out-of-pocket expenses.  Travelers will be reimbursed to the government's cost of normal direct point-to-point routing for official travel.  All offsetting expenses will be reconciled and reimbursed through the PCS/EAS travel claim process. The travelers personal credit card must be used for this process. The self-procurement process is only authorized for travelers taking leave in conjunction with orders.”

MARADMIN 470/23)

Certificate of fare (COF)

A COF is a document that is utilized when a service member can execute their Consecutive Overseas Tour/In Place Consecutive Overseas Tour (COT/IPCOT) incentive. The COF provides a government constructed cost for the travel incentive.

• EX: A service member is executing COT, DMO will provide them the fare from their current PDS to their HOR then from their HOR to their next PDS.
• If a member is executing IPCOT, DMO will provide the service member with a fare from their current PDS to their HOR then from their HOR back to their PDS.

Before a COF is created, the service member must provide DMO with:

• HOR page (DD Form 4/1)
• Basic orders.

To execute the COT/IPCOT incentive service members must have the MMIB approval letter.

defense travel system (dts)

DTS is a system utilized to review authorizations for traveling on temporary orders. DMO reviews and ensures the authorizations are submitted correctly with the lowest most cost-effective flight selected before advancing the authorization to the next level.

*The Centrally Billed Account may be utilized on case-by-case situations such as a service member not having a GTCC with appropriate justification. The CBA letter with the CO’s Signature must be uploaded in DTS prior to review.

• CBA letters along with the with the CO’s Signature (If the signature is signed, Acting or By Direction, the supporting letters must be on file.)

DTS may also be used for group travel for a unit with 10 or more members.

DTS Website

Group travel request

Is a multifaceted system used to charter commercial busses and flights. As well as approve Transportation Movement Requests (TMR) for all tenant commands. When units are electing to do movement for training or unit deployments GOPAX is utilized to find the best cost method and best carrier to move large units.  

-Units executing group travel will be required to provide a Group Travel Request Form, Policy Letter and a IBA/CBA TSA Roster. The unit Representative will need to fill out these documents and designate a Point of Contact (POC) who must be a SNCOIC or higher and submit an email to the Distribution Management Office (DMO) at MCBH.IEL.DMO.SMB@USMC.mil.

Passports

All applicants are required to have approved and funded orders to obtain a Special Issuance Passport. Orders must state a country that requires a Special Issuance Passport according to the Electronic Foreign Clearance Guide

Examples of Official Travel Orders include:

• Permanent Change of Station (PCS) orders (must have Eligible Family Members listed on orders)
• Approved/ funded DTS authorization, to include approval routing page. Authorizations showing ZERO dollar amounts will not be accepted. 
• Memorandum in Lieu of Orders approved by Department of Defense Passport Services Division
• Deployment/Movement Memorandum approved by Department of Defense Passport Services Division
• Waivers approved by Department of State Special Issuance Agency

Applying for New Special Issuance Passport or Renewing Special Issuance Passport

1. You will need a DS-11 Application (DS-82 Application for Renewal or using Tourist Passport as evidence of U.S. Citizenship) Passport applications must be completed electronically. (Available here) Handwritten applications will not be accepted.               

a. Print single-sided pages. Double sided applications will not be accepted.

b. Travel Plans on DS-11 or DS-82 must match travel plans on DD 1056 Form.

c. At the end of the questionnaire, you will select ‘Passport Book’, then click submit; the next page will allow you to print the PDF form needed for submission. Do not sign your application until requested to do so by a passport agent.

d. For families – You must start new application for each family member. Do not edit information on initial application to create your family member’s application because the bar codes are unique for each application.

2. DD 1056 Form is required when applying for a Special Issuance Passport/Passport Renewal/ Visa

a. Click HERE to fill out DD 1056 Form for each applicant.

b. You must provide Destination Country. Will not accept verbiage such as “As Directed”, “World Wide Travel” or “Various”.

c. Block 12: leave all boxes blank

d. Block 15: leave blank

e. Block 18: leave all boxes blank

f. Block 19: provide reason for going to specified country (for example – Permanent Change of Station)

3. Evidence of U.S. Citizenship required

a. Original Birth Certificates ONLY - PHOTOCOPIES WILL NOT BE ACCEPTED

b. Current/Expired Tourist Passport 

c. Expired Special Issuance Passport

d. Naturalization Certificate

e. Original Marriage Certificate, Adoption Decree, Court Order, etc. if not applying under maiden/birth name

4. (2) 2” x 2” Passport Photographs

a. Pictures need to be taken in civilian attire only, must be current and taken within past 6 months. No uniforms, camouflage, or clothing that looks like a uniform (for example, t-shirt worn under uniform). No “tube tops”, spaghetti straps or bare shoulders for females. Eyeglasses must not be worn.

5. Photo Identification – required for all applicants age 16 and above

a. Military CAC - Front and Back

b. Civilian CAC Card- Front and Back

c. Dependent ID Card- Front and Back

Ensure all required documents listed above are in your application package before requesting to have your application package reviewed by a Passport Agent. Applications with missing or incomplete documents cannot be reviewed. Do not sign your application until requested to do so by Passport Agent. Passport Agents will execute applications by appointment only.

contact

For additional information, please click this link (https://mccshawaii.com/efmp/) if a member of your family is enrolled in EFMP.  If you have PCS/web orders pending screening by HQMC EFMP, please contact MCBH EFMP office at (808) 257-0290 at the earliest opportunity for assistance.  Our EFMP Office is located in Building 219 at MCB Hawaii Kaneohe. 

Marine Corps Community Services (MCCS) Hawaii provides relocation assistance and lending locker program for newly arrived families.  Kitchenware and other household items are available for check-out while you are waiting for your household goods or unaccompanied baggage.  Please click “Family Member Employment Assistance and Relocation Service” for more information about this program.

PET REGISTRATION AND MCBH VETERINARY TREATMENT FACILITY (VTF)

Please click on this link for more VTF information and Pet Registration Policies at MCB Hawaii.  For privatized housing current and future residents, please click this link for OMC’s Community and Island Resource Page to get a copy of dog park rules, PPV community handbook, and other important information to include State of Hawaii Quarantine/Importing Information for your pets and animals.

OVERSEAS TEMPORARY LOANER FURNITURE PROGRAM

If you are residing in our privatized housing and require temporary loaner furniture while awaiting delivery of your Household Goods (HHG), please contact Ohana Military Communities or call (808) 839-8700 for program details and information.

Military members in command sponsored accompanied tours residing in off-base homes or apartments that need loaner furniture support while waiting for their HHG should contact the MCB Hawaii FHO. Please stop by our office or contact us at (808) 257-2676 for eligibility and details about the Overseas Temporary Loaner Furniture Program at MCB Hawaii.