MCBH Living

Contact

Email:  MCBH.G4.FMLY.HSG.FMB@usmc.mil
Location:  1571 Lawrence Road, MCBH Kaneohe Bay
Hours:  MTTF 0730-1530, W 0730-1400
Phone:  Defense Switch Network (DSN Prefix 315) 457-2676 or COMM (808) 496-2676
Fax:  DSN 315-457-1259 or COMM (808) 496-1259
Mail:  Family Housing Department, Box 63003, MCBH Kaneohe Bay, HI

Family Housing options while on the Island of Oahu:

      1.  Rent/lease in the local community

      2.  Lease with MCBH PPV partner - Ohana/Hunt

      3.  Home Ownership

      4.  Lease with US Navy, Air Force, or Army privatized housing partners

            Navy - https://www.ohananavycommunities.com
            Air Force - https://www.hickamcommunities.com
            Army - https://www.islandpalmcommunities.com

Note that any email or email attachment containing sensitive PII, such as Social Security number, date of birth, home address and telephone number, marital status, family member names, sex offender status, etc., must be sent via official DoD email and encrypted and digitally signed in accordance with DoD policy. This type of sensitive PII is contained in a completed DD Form 1746, APPLICATION FOR ASSIGNMENT TO HOUSING; Registered Sex Offender form; and possibly other forms or information that you provide to the Family Housing Office.
The use of unencrypted email or personal email for this type of information is not authorized and presents a risk of exposing your sensitive information to entities that may use your information for malicious purposes.

OUR CONTACT INFORMATION:

Email:  MCBH.G4.FMLY.HSG.FMB@usmc.mil 
Location:  1571 Lawrence Road, MCBH Kaneohe Bay
Hours:  MTTF 0730-1530, W 0730-1400

Phone:  Defense Switch Network (DSN Prefix 315) 457-2676 or COMM (808) 496-2676

Toll Free:  1-866-224-7942

Fax:  DSN 457-1259 or COMM (808) 496-1259

Mail:  Family Housing Department, Box 63003, MCBH Kaneohe Bay, HI  96863-3003

ON-LINE:

Active Duty personnel with command sponsored dependents attached to MCBH can apply on-line in advanced with proper documentation.  The following documents need to be submitted: 

-    DD Form 1746 (Application for Assignment to Housing
-    Copy of PCS orders (web orders)
-    Registered Sex Offender Disclosure Statement
-    MCBH Family Housing Applicant’s Statement of Understanding (SOU)
-    Privacy Act Release Letter

Complete all required paperwork and the application and documents to the email address or fax number listed.  Upon receipt, you will be assigned to a Housing Counselor who will respond via email within 24-48 business hours confirming your application acceptance and processing.
Please provide your full SSN is on the application, not your EDIPI and sign in blocks 22 & 25.  The active duty service member must sign all documents, otherwise, a spouse must provide a Power of Attorney if signing on their sponsor’s behalf.  Blocks 16-19 do not have to be filled out. It is very important to include your personal email addresses and contact numbers for both service member and spouse in the remarks area.  Unfortunately Ohana/Hunt does not use any iCloud accounts, therefore you will need to provide a different email address to receive email communication from them.  You may also select a Neighborhood of Choice (NOC) or let Ohana/Hunt know if you have a preferred NOC when they contact you.

WALK-IN:

You can also apply in person if you are currently on island. 

-    If the service member is deployed and never lived on base, you can apply on-line in advance and email the application to FHO for processing.  FHO will forward your application to Ohana/Hunt. 
-    Single active-duty personnel with BAH established, you can apply on-line in advance however, FHO will only accept the application on Friday’s.  
-    If you want to re-apply or previously lived on base, you can apply on-line in advance however, FHO will only accept your application on Friday’s.
-    A spouse who has POA for Housing, can submit an advanced application with a copy of POA to FHO.  If previously lived on base, the application will only be accepted on Friday’s.     

CAN I WALK-IN AND APPLY?

YES.  Service members attached to MCBH can walk in Monday – Friday.  If not assigned to MCBH; previously lived on base and applied for housing but removed yourself from the waitlist; and/or declined two offers (a local move is not authorized), you must schedule an appointment with FHO.

AM I REQUIRED TO CHECK IN WITH HOUSING?

YES.  If you are interested in PPV housing, attached to MCBH and checking in to MCBH, you are required to report to FHO as stated on your Orders.

WHAT DO I NEED TO BRING WHEN I CHECK IN?

-    New check-ins:   YOU MUST CHECK-IN WITH YOUR UNIT, IPAC, TLA, AND DISBURSING BEFORE YOUR FHO APPOINTMENT.
Navy:  Stamped Orders & Command Sponsorship Letter (not Page 2)
Marine Corps:  Detaching Orders & Reporting Endorsement (from S-1)
-    Newly married:  YOU MUST UPDATE MARITAL STATUS WITH IPAC AND DEERS.  If you apply within 30 days of your marriage, your Control Date will be backdated to your date of marriage.
Marine Corps:  Dependent Application Form NAVMC 10922 (from IPAC), copy of Marriage Certificate.
Navy:  Command Sponsorship Letter, Orders, Marriage Certificate (if married less than 30 days)
-    Dual active couples with command sponsored dependents:  Need paperwork from both service members.
Marine Corps:  Reporting Endorsement, Dependent Verification Letter
Navy:  Command Sponsorship Letter, Orders
-    In a lease off-base: 
Marine Corps:  Lease
Navy:  Command Sponsorship Letter, Orders, Lease
-    Single/Roommates with BAH established:  All roommates must be present to sign paperwork with Ohana/Hunt.
Marine Corps:  Orders
Navy:  Orders, Page 2
-    Single & Pregnant with BAH established:   You can check with Ohana/Hunt if a neighborhood(s) is available and if you are eligible to move in prior to birth of your child. 
Marine Corps:  Pregnancy Verification Letter (a verification letter must be completed by a Physician)
Navy:  Command Sponsorship Letter, Orders, Pregnancy Verification Letter (a verification letter must be completed by a Physician)
-    Advanced Travel of Dependents:  Family members with Approved Advanced Travel of Dependents arriving in advanced of their sponsor must check in to their perspective branch of service (Unit, IPAC and Disbursing) with full POA on behalf of their sponsor before checking in to FHO.
Marine Corps:  Sponsor’s Web/PCS Orders, Reporting Endorsement (from S-1), Advanced Travel of Dependents Approval Letter, POA
Navy:  Stamped Orders, Command Sponsorship Letter (not Page 2), Advanced Travel of Dependents Approval Letter, POA
-    Other branches of service not attached to MCBH: 
Air Force:  SURF, Orders
Army:  ERB (Enlisted)/ORB (Officers), Orders
Coast Guard:  CGMI (Member Information), CGBI, Dependency Data Sheet
Reserve/Guard:  Active-Duty orders under Title 32  

PET RESTRICTIONS

** Please be aware that our PPV partner, Ohana Military Communities’ (OMC) pet restrictions have changed since the release of the 2023 Universal Lease Agreement. In addition to the restrictions, a $250 refundable pet deposit per household will be charged. For any pet-related questions, please reach out to OMC at 808-470-5400, Option 1. **

- Dogs of the following “restricted breeds” (to include any dog with a mix of any such breeds):
Pit Bull (American Staffordshire Bull Terrier or English Staffordshire Bull Terrier), Rottweiler, Presa Canarios, Doberman Pinscher, Chow Chow, Akitas, Mastiffs, Great Danes, Alaskan Malamutes, and wolf hybrids.

- Any dog (of any breed) that demonstrates a propensity for dominance or aggressive behavior as indicated by any of the following types of conduct:
Unprovoked barking, growling or snarling when people approach; aggressively running along fence lines (if applicable) when people are present; biting or scratching people or other animals; or escaping confinement or restrictions to chase people.

- Reptiles and fish:
Ex: Snake, lizard, turtle, tortoise, crocodile, alligator, iguana, komodo dragon, newt, gecko, gila monster, electric eels, piranhas, pufferfish, and sharks.

- Arachnids:
Ex: Spider, scorpion.

- Rodents (other than hamsters and guinea pigs):
Ex: Mice, rat, gerbil, mole, beaver, squirrel, porcupine, chipmunk, prairie dog, groundhog, gopher, shrew, bat, hedgehog, raccoon, and skunk.

- Wild or exotic animals:
Ex: Fisher cat, fox, weasel, raccoon, monkey, Ferret, chinchilla, jackal, coyote, wolf, skunks.

- Farm animals:
Ex: Pig, horse, cow, chicken, sheep, goat, and geese.

- Birds of prey:
Ex: Hawk, eagle, buzzard, vulture, owl, falcon, harrier, kite.

Customers are encouraged to contact the Family Housing Office at 808-496-2676 to schedule an appointment.  Walk-ins may be accepted if a Housing Counselor is available otherwise, we will schedule a walk-in for the next available appointment.  Please be advised, the application and check-in process may take 45-60 minutes to complete.

Please follow the following instructions and call our office if you have any questions.  Once complete, applications will be forwarded to OMC/Hunt for processing. OMC/Hunt will then contact you to continue the housing process.

• If you are new to the island you must check in with your unit, IPAC, and disbursing

  • Family Housing Office: 808-496-2676

  • OMC/Hunt Leasing: 808-470-5400, Option 1

  • S-1/Admin and Command Sponsor: Contact your UNIT to discuss how they would like you to start your check-in. They may start the check-in process digitally or they may have a person from your unit retrieve your documentation to start the check-in process for you.

  • IPAC and Disbursing can be contacted at: 808-496-2400/2676

• All applicants must complete the required documents on the Family Housing website. If you have submitted an advance application you can skip this step. If you are new to applying for housing the documents are available at: https://www.mcbhawaii.marines.mil/Offices-Staff/S-4-Installations-Logistics/Family-Housing/How-To-Apply. Click on DD Form 1746 (Application for Assignment to Housing).  Your waiting list control date is determined by the date we receive all five documents.  If your packet is incomplete, your control date will be set on the date we receive the final document.

Am I authorized Arrival TLA?

If you are new to the island you must check in with your Personnel Administration Center (IPAC) and the TLA Office to receive a TLA brief.

Where can I get a Certificate for TLA?

Service members with command sponsored dependents will receive a SNA Certificate for TLA purposes during the FHO Check-in appointment.

SNA Certificates are issued in 10 day increments for Navy personnel and the day before the move in date, if applicable for Marine personnel.

A SNA Certificate is issued for the first 10 days at your initial appointment and is issued even if you have not received an offer for PPV housing.  For example, when you check in on the first day of the month, you will be issued a certificate for the first 10 days and then issued another certificate for next ten days when you return on the 20th of the month. 

Single and Geo-Bachelors who rate TLA should report Mr. Gary Johnson at Building 7027, Room 102.  Mr. Johnson’s telephone number is 808-496-4170 and his office is located across from the Officer’s Club.

What if my move-in date is delayed?

TLA extensions: TLA extensions MAY be granted if there is a delay in the availability or assignment to PPV housing at no fault of the service member.  When a delay occurs prior to FHO receiving the PPV Transmittal Form, TLA will be authorized when the first home is available to move in.  If a copy of your PPV Transmittal Form is provided to FHO, the service member should have a discussion with Ohana/Hunt about lodging costs due to any delays with the home not being available.

If not on TLA: The service member or spouse should have a discussion with Ohana/Hunt about any delays with the home not being available and/or any issues due to the delay of the move in date.

Service Members accompanied by command-sponsored dependents must check-in with their unit and the Installation Personnel Administration Center (IPAC), and promptly report to the Family Housing Office within three working days of arrival. Marines will be required to provide a copy of their endorsed original orders, detaching and reporting endorsement from their S-1, and travel voucher/documents.  Other service members supported at MCB Hawaii will need to provide a copy of their endorsed original orders and Command Sponsorship Letter.  Please contact us if you have any questions about your application and process, or to schedule an appointment with our counselors.
Important Reminder:  Per MCO 11000.22, all Military Personnel inbound to MCBH must report to the Family Housing Office prior to entering into an off-base lease agreement or purchasing a home.
Failure to report may impact Temporary Lodging Allowance (TLA) entitlements, and forfeit future government paid local move.

WHO IS ELIGIBLE TO APPLY FOR ON BASE HOUSING?  

Priority status is based on eligibility.

- FHO is currently only accepting housing applications from Active Duty Personnel. 

- Active Duty personnel attached to MCBH with command sponsored dependents.

- Active Duty Army, Air Force, Navy, Coast Guard, and Reserve and Guard Personnel on active duty under Title 32, with command sponsored dependents and who are not attached to MCBH. 

- Single Active Duty Army, Air Force, Navy, Coast Guard, and Reserve Guard Personnel on active duty orders under Title 32, with BAH established and who are not attached to MCBH.

Can I have pets in PPV housing?

YES.  Ohana/Hunt’s homes are pet friendly.  Unfortunately, there are some DOD Restricted Breeds that are not allowed on Base.  You are allowed two cats or dogs or a combination for a total of two animals.  

How do I start the process to bring my animals to Hawaii?

The first step is to get approval from the State of Hawaii at https://hdoa.hawaii.gov/ai/aqs/aqs-info/.

There are many steps to this process.  A blood test is required and a 30-day quarantine period is enforced.  However, the quarantine period can be completed prior to arriving in Hawaii.  If the quarantine period has been completed, an additional period is not required.  If you arrive with your pet prior to completing the required quarantine period, your pet will be quarantine until the required period has been completed.  

Once you have brought your dog/cat to the island, you must to register them with the State and Base.  You can register them with their medical records at the Humane Society in Honolulu or at any Satellite City Hall.  If you are picking up your animal at the airport, registration at the Humane Society in Honolulu will cost much less and the wait time is much shorter. 

Once you have your cat/dog registered with the State, call the Base Game Warden to schedule an appointment with them to register your pet on Base.  All dogs must be taken with you to your appointment.  When both registrations are complete, visit your RSO with the registration papers.  

SERVICE ANIMALS:  For complete details and definitions of the American Disability Act (ADA), visit https://www.ada.gov/.

•    What is a service animal?

A service animal is defined under the ADA as any breed of dog that has been individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the person’s disability.  The dog must be trained to take a specific action to assist the person with a disability.  For example, a person with diabetes may have a dog that is trained to alert when the owner blood sugar is too high or low.  A person can have two service animals that perform two specific tasks.  For example, one dog that detects diabetes and the other that detects seizures.

•    Are emotional support, therapy, comfort and/or companion animals considered service animals under the ADA?

NO.  These terms are used to describe animals that provide comfort just by being with a person. Because they have NOT been trained to perform a specific job or task, they do not qualify as service animals under the ADA.  However, some state and local governments have laws that allow pet owners to have emotional support animals at public places.  Please check with the state and local government agencies for more information. 

•    What if I have an anxiety attack and my dog calms me?  Does this qualify as a service animal?

The ADA makes a distinction between psychiatric service animals and emotional support animals.  If that dog has been trained to sense an anxiety attack is about to happen and take a specific action to help avoid these attacks or lessen the impact, then then it would qualify as a service animal.  If you just feel better by hugging/being in the dogs presence when you feeling anxious, it will not qualify as a service animal.  

•    When is a service animal excluded?

The ADA does not require covered entities to modify policies, practices, or procedures if it would “fundamentally alter” the nature of the goods, services, programs, or activities provided to the public.   Nor does it overrule legitimate safety requirements.  If admitting the service animal would fundamentally alter the nature of the service or program, service animals may be prohibitive.  For example, service animals may be banned from an area of a dormitory of a boarding school due to allergies.  A zoo may ban service animals from certain areas due to the animals on display being prey or predator of dogs.  In addition, if a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, the animal may be excluded.  The ADA requires that service animals be under the control of the handler at all times.  A service animal must be harnessed, leashed, or tethered while in public places unless the person’s disability prevents use of these devices.  In this case, the person must use voice, signal, or other effective means to maintain control of the animal.  For example, a person who uses a wheelchair may use a long retractable leash to allow their service animal to pick up or retrieve items.  The dog may not wander away from the owner and must maintain control of the dog at all times.  Under control also means that a service animal should not be allowed to bark repeatedly in a lecture hall, theater, library, or other quite places.  However, if a dog barks just once, or barks because someone has provoked it, this does not mean the dog is out of control.

•    Are federal agencies, such as the U.S. Department of Veterans Affairs required to comply with ADA?

NO.  Section 504 of the Rehabilitation Act of 1973 is the Federal law that protects the rights of people with disabilities to participate in Federal programs and services.  For information or to file a complaint, contact the agency’s equal opportunity office.

THERE ARE INDIVIDULAS AND ORGANIZATIONS THAT SELL SERVICE ANIMAL CERTIFICATION OR REGISTRATION DOCUMENTS ON LINE.  THESE DOCUMENTS DO NOT CONVEY ANY RIGHTS UNDER THE ADA AND THE DEPARTMENT OF JUSTICE DOES NOT RECOGNIZE THEM AS PROOF THAT THE DOG IS A SERVICE ANIMAL

WHO DO I CONTACT ABOUT ISSUES AFTER I MOVE-IN?

•    Resident Services Office (RSO):

-    Waikulu Community Center:   808-470-5400, Option 2
If you live at:  Waikulu, Hawaii Loa, Pa Honua, Heleloa, Kapoho
-    Mololani Community Center:  808-470-5400, Option 2
If you live at:  Mololani, Hana Like, Kaluapuni, Ulupau, Nani Ulupau
-    Manana Community Center:  808-470-5400, Option 2 or contact the Waikulu RSO

If you have completed the first 2 steps in the 3-Step Program, you should contact 
the Family Housing Office for additional assistance.
-    Family Housing Office:  808-496-2676

•    When should I contact my RSO/maintenance?

-    Issues with your home, neighborhood, neighbors, appliances, pests, lawn and common areas
-    Questions about charges, energy conservation, and Community Center availability
-    Requests for assistance due to a lock-out
-    A/C and water filters are available at the Self Help Warehouse.  Self-Help provides limited types or light bulbs.  The two prong light bulbs in a regular light fixture is your responsibility to purchase and replace.  You are also responsible for replacing batteries in your smoke detector.  Do not pull smoke detectors from the ceiling as they are hard wired to the home. 

•    How do I submit a work order?  

-    Call the Maintenance Department:  
1.    Maintenance Department Telephone Number 808-470-5400, Option 3.  
2.    Download the new Rent Café Mobile App.  You will need your resident ID number which you can get from your RSO.  Just log-in and create a profile to submit a work request and track all your open work orders that were submitted on the App.

There is a 3-Step Resolution Process that you can use to submit a comment or concern. 

1.    The first step is to call Maintenance/RSO to notify them of a problem/issue so they can repair or resolve the issue.  In case you have to call Maintenance again, notify your RSO to make them aware of the recurring problem.  An abundance of water leak/waste is considered an emergency.  Please be aware that there are issues that come with living in a tropical climate such as bugs.  If you have frequent live activity, call your RSO immediately for an inspection.  If you see bugs that are dead or in the process of dying that means the bug spray is working.  Terminex can only spray so often due to the chemicals that are used.  They will come out and spray if necessary, please be aware they cannot come out every week and spray if one or two live bugs are seen.  Unfortunately, no home is going to be bug free 100% of the time.  You can also help by buying a barrier style bug spray from your local commissary as an extra layer of defense.

2.    If your work order is incomplete or is not completed to your satisfaction, please contact to your RSO Manager.  If several attempts to contact them are unsuccessful, you can reach out to Ms. Lyssa Rankin, Ohana/Hunt Community Director.  If still unsatisfied, request your work order be escalated to Mr. Gus Zimmer, Ohana/Hunt Director of Operations.

3.    If your issue is still unresolved, please contact to your command and then the Family Housing Office.  Please provide us with the contact info of your command so we can work together to resolve the issue with Ohana/Hunt.

What does the Base Chapel Offer?

The MCBH chapel brings together military personnel and their families to support the community’s spiritual needs. MCBH chapel is a joint religious effort providing pastoral care.

Chapel facilities and spaces are available for use by authorized personnel and organizations contingent upon availability and operational commitments.  Please fill out the Chapel Facility Reservation Request Form and bring it to the Chapel Front Office for approval. 

For information regarding Chapel Facility Reservations, call 808-496-5138.

Chapel Facility Reservation Form

Team

CREDO CDR Charles Owens
CREDO LT Arthur Briggs
CREDO RP2 Ashley Fonseca
CREDO RP3 Andrew Stoepfel

Phone

808-473-1434

Website

http://www.navy.mil/local/chaplaincorps/CREDO-Map.html

Facebook

www.facebook.com/HawaiiCREDO

office hours

Mon-Fri 0730-1530
Saturday CLOSED
Sunday 0800-1230, 1530-1800

easter Service Schedules

Catholic: 

24 Mar. Palm Sunday 0930 & 1700

28 Mar. Holy Thursday 1800

29 Mar. Good Friday 1500

30 Mar. Easter Vigil 1900

31 Mar. Easter Mass 0930 &1700

Protestant:

31 Mar. Easter Sunrise Service 0615-0700

Location

2702 Cushman Avenue
Kailua, HI 93634

Phone

808-496-5138
(For critical emergencies please call the MCB Hawaii Command Duty Officer (CDO) at (808)-257-7700

or

Duty Chaplain at (808)-927-6583

Facebook Page

@mcbhchapelcommunity

Weekday Programs